Shipping and delivery
Placing an order on the de Buyer website? Discover all the delivery options we offer and the steps to follow once your order is confirmed.
Build your cart
Confirm your cart and your order
De Buyer prepares your order and ships it
The processing and shipping time is 48 business hours
The selected carrier takes care of your order.
A tracking link will be provided at this time to follow your package.
You receive your package.
Please make sure to check the package and its contents.
Enjoy your De Buyer products!
Delivery Methods
Colissimo Pickup Point Delivery
€9.99 per order, free delivery on orders over €100, delivery in 3 to 4 business days
WARNING: This carrier is not eligible for bulky items for which other carriers are offered.
Choose the Pickup Point of your choice among those offered near your location (Metropolitan France and Monaco) when choosing the delivery method for your order on our website www.debuyer.com. During this step, for each Pickup Point, you can discover the opening days and hours as well as a map for access.
Your package will be delivered directly to the Pickup Point of your choice. Delivery times are calculated in business days, which means from Monday to Friday, excluding weekends and holidays. If the order is placed before 11 a.m., the delivery time starts from the day of the order. If it is placed after 11 a.m., it starts the next day.
You will be informed by email of the arrival of your package at the Pickup Point, along with a reminder of the opening days and hours as well as the access map.
You have 8 days to pick up your order at the Pickup Point, starting from the first notification of the arrival of your package at the Pickup Point.
With over 4,000 Mondial Relay Pickup Points, there's definitely one near you!
Colissimo Delivery by La Poste
€9.99 per order, free delivery on orders over €100, delivery in 3 to 4 business days
WARNING: This carrier is not eligible for bulky items for which other carriers are offered
De Buyer offers Colissimo delivery (Metropolitan France)
The indicated time corresponds to the average time observed from the order date. The delivery times are calculated in business days, which means from Monday to Friday, excluding holidays and weekends. If the order is placed before 11 a.m., the delivery time starts on the same day. For an order placed after 11 a.m., it starts the next day.
Once the package is prepared by us and handed over to the carrier, it will be delivered to you by La Poste within an indicative period of 48/72 hours, either directly to your mailbox if it is large enough or to your address.
If you are not at home when the mail carrier comes or if your mailbox is not large enough, a notice of passage will be left in your mailbox, allowing you to choose online on the same day as the notice before midnight a new delivery date within 6 business days or to pick up your package the next day at 3 p.m. at the post office of your choice. If you do not make a choice, you will be able to pick up your package at your local post office within a maximum of 15 days.
For deliveries to DOM / TOM (French overseas departments and territories): For your information, we do not currently deliver to the DOM-TOM.
Summary
DELIVERY TYPE | DELIVERY TIME | TARIF | |
Delivery to Mondial Relay points | At the relay point of you choice | 3 to 4 business days | 9.99€ |
Colissimo delivery | At your home | 3 to 4 business days | 9.99 € |
Frequently Asked Questions
Can I track the status and delivery of my package?
To track the return process of your package, please contact your shipping provider, who will provide you with the tracking links for your package.
What is the delivery time once my order is placed?
After receiving your order in our warehouses, we need to validate the contents of the package to ensure that the products are not incomplete, damaged, or soiled. Once this step is completed, we can proceed with a refund.
The average time frame for this process is 15 days after receiving the package at our facilities.
What should I do if my package or its contents arrive damaged?
If the package arrives damaged, you can refuse to accept it when the Colissimo courier delivers it to you (in the case of signature-required delivery).
If the items are damaged, we recommend taking photos of the products showing defects and then contacting our customer service.
I have not received my package. What should I do?
Delivery times may be temporarily extended for reasons of processing, shipping or delivery with our carriers.
If you have not heard from us within a week, please contact our customer service department.
How do I return my order?
To find out about all the steps and conditions for returns, go to the Returns and Refunds page.
If you still have questions, contact us!
Can't find the information you're looking for? Do you have any further questions?
Don't hesitate to contact our customer service department so that they can help you!
