Returns and Refunds
We want you to be completely satisfied with your De Buyer purchase. If you are not satisfied with your product for any reason, you can return it within 14 calendar days of delivery.
How it work ?
Package the product(s) while ensuring they are well protected.
Package the products in their original packaging and include the form or your order reference inside the package
Send the package to the address indicated on the withdrawal form.
In case of our error, please retain the shipping invoice.
De Buyer receives your package.
We will receive your returned items at our warehouse.
De Buyer processes your refund.
Frequently Asked Questions
Can I track the status of my product return?
To track the return process of your package, please contact your shipping provider, who will provide you with the tracking links for your package.
How will the amount be refunded?
When the refund request has been approved, the refund will be processed directly to the credit card used when placing your order on our website.
What is the refund time frame in case of a return?
After receiving your order at our warehouses, we need to validate the contents of the package to ensure that the products are not incomplete, damaged, or soiled. Once this step is completed, we can proceed with the refund.
The average processing time is 15 days after receiving the package at our facilities.
What products cannot be returned?
- Items with a return request exceeding 14 days.
- Items that are incomplete or damaged during transportation.
- Customized items.
Please make sure to carefully package your items and add protective packaging if necessary to safeguard them during transportation.
What to do if my package or its contents arrive damaged?
If the package arrives damaged, you can refuse to accept it when the Colissimo delivery person provides it to you (in the case of signature-required delivery).
If the items are damaged, we kindly ask you to take photos of the products showing defects and contact our customer service.
Do you still have questions? Contact us!
Can't find the information you're looking for? Do you have other questions?
Feel free to contact our customer service, and they will be happy to assist you!
